Terms and Conditions
These terms govern use of Casa Casino and apply to every visitor and registered player. By creating an account or placing a wager, players confirm acceptance of the full terms below.
Eligibility
Players must be at least 18 years old, or the legal gambling age in their jurisdiction if higher. Casa Casino verifies age and identity during account registration and before any withdrawal is processed. Accounts found to belong to underage individuals are closed immediately and any balance is forfeited.
Account Rules
- One account per player, per household and per payment method
- Accounts must be registered under the player's real legal name
- Sharing account access with another person is strictly prohibited
- Casa Casino reserves the right to request identity verification at any time
- Duplicate or fraudulent accounts will be closed and balances voided
Bonus Terms
All bonuses, including the welcome match, reload boosts and free spins, are subject to a 35x wagering requirement on the bonus amount unless stated otherwise. Slots contribute 100% toward wagering, live dealer tables contribute 10%, and certain excluded games contribute 0%, as listed in the promotions page. Maximum bet while a bonus is active is CA$7.50 per spin or hand; wagers above this limit may void the bonus and any associated winnings. Bonus funds expire 30 days after credit if wagering is not completed. Only one bonus may be active per account at any time.
Deposits and Withdrawals
| Item | Policy |
|---|---|
| Minimum deposit | CA$15 to CA$30 depending on method |
| Minimum withdrawal | CA$30 |
| Verification | Required before first withdrawal |
| Currency | Account currency set at registration, non-changeable |
Withdrawals are processed to the same method used for deposit wherever possible, in line with anti-money-laundering regulations. Casa Casino reserves the right to request additional documentation before releasing large withdrawals.
Fair Play and Game Rules
All games use independently certified random number generators. Any technical malfunction voids all pays and plays on the affected round. Casa Casino reserves the right to void winnings resulting from a proven software error, exploit or collusion between players.
Responsible Gambling
Players may set deposit limits, loss limits, session time reminders and self-exclusion periods directly from the account dashboard. Self-exclusion requests are honoured immediately and cannot be reversed before the selected period ends. Casa Casino supports independent helplines for players who need assistance beyond self-service tools.
Account Suspension and Closure
Casa Casino reserves the right to suspend or close any account found in breach of these terms, including bonus abuse, fraudulent payment activity, or use of prohibited betting patterns such as arbitrage or collusion across linked accounts. Any pending withdrawal from a closed account is reviewed on a case-by-case basis.
Changes to These Terms
Casa Casino may update these terms periodically to reflect regulatory changes or platform updates. Continued use of the account after a terms update constitutes acceptance of the revised terms. Players are encouraged to review this page periodically.
Contact
Questions about these terms can be directed to the support desk through live chat, available 24 hours a day, or by email through the contact page linked in the account dashboard.
Intellectual Property
All content on Casa Casino, including logos, graphics, game assets and written copy, is owned by Casa Casino or licensed from its game studio partners. Reproduction, scraping or redistribution of site content without written permission is prohibited.
Limitation of Liability
Casa Casino is not liable for losses arising from internet connectivity issues, third-party payment provider delays, or circumstances outside its reasonable control, including acts of god or regulatory action affecting service availability. Where liability cannot be excluded by law, it is limited to the amount of the disputed transaction.
Dispute Resolution
Players with an unresolved complaint should first contact the support desk through live chat or email. If a resolution cannot be reached internally within a reasonable timeframe, players may escalate the dispute to the relevant licensing authority or an approved independent alternative dispute resolution service, details of which are available on request from support.
Geographic Restrictions
Casa Casino does not accept players from jurisdictions where online gambling is prohibited or where the platform does not hold an applicable licence. It is the player's responsibility to confirm that online gambling is legal in their jurisdiction before registering an account. Accounts registered from a restricted jurisdiction will be closed and any balance handled in accordance with applicable regulation.
Severability
If any clause in these terms is found unenforceable by a competent authority, the remaining clauses continue in full effect. These terms, together with the bonus terms and privacy policy, constitute the entire agreement between the player and Casa Casino.
Privacy and Data Handling
Personal and payment data collected during registration and verification is used solely for account administration, fraud prevention and regulatory compliance. Data is never sold to third parties. Players may request a copy of their stored data or request account deletion, subject to regulatory retention requirements around financial transaction records, by contacting support through live chat or email.
Self-Exclusion Acknowledgment
Players activating self-exclusion acknowledge that the restriction cannot be lifted early under any circumstance, including a change of mind, a change in financial situation or a request made through a different communication channel. This rule exists specifically to make self-exclusion a meaningful protection rather than a setting that can be undone in a moment of urge.
Governing Law
These terms are governed by the laws of the jurisdiction under which Casa Casino holds its operating licence. Any dispute not resolved through the escalation process described above falls under the jurisdiction of the courts or regulatory bodies specified in that licence.
Acceptance
Registering an account, claiming a bonus or placing a single wager on Casa Casino confirms that the player has read, understood and agreed to the complete terms set out on this page, together with the bonus terms published on the bonuses page. Players who do not agree with any part of these terms should not register an account or should request account closure through support before placing further wagers.